Media Summary: A successful personal relationship must follow the 5:1 rule: for every unpleasant interaction, at Excellence can be propelled forward in an organization when employees possess an attitude of 'I own the place and the place ... Unnecessary meetings, micromanagement, overly complex procedures — these are a few common examples of the phenomenon ...
Bob Sutton A Problem Of More And Less - Detailed Analysis & Overview
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In Scaling Up Excellence, Stanford faculty